Waiting for an hour for food in a restaurant is bad enough. So, waiting for an hour for food at a fast food joint is the worst.
Alas, that's how bad the service was at Pepper Lunch in Robinson's Magnolia was today.
The queue to order and pay was long to begin with. Plus, they only had one cash register. If they had a good system and better staff, I'm sure the line would've moved fast. But no. They only had one counter manned by a slow moving order taker and cashier, which translated to customers waiting for 30 minutes just to get their orders taken.
Eventually, (yes, eventually) they got our orders and it took another 30 minutes to prepare our pepper rice. To think we just ordered 2 plates of pepper rice. And it took them 30 minutes! Gosh.
What got my goat (actually, it was the guy behind me who noticed it) was the fact that while this chaos was happening, we saw the manager and 2 staff just sitting behind the counter doing nothing. They were just idly sitting there, chatting while the line was snaking all over the place.
I mean, maybe they weren't on-duty yet, but they could've made an initiative. One of them could've started order taking and alerting the kitchen for advance orders. Or someone could've helped the counter person get drinks. Yes, the person taking the order and payment is the same person who has to assemble the drinks. No wonder the service was punishingly slow.
If it weren't for Dad, (he wanted to eat Beef Pepper Rice for lunch) I would've left and just gone up to the 3rd floor and ordered at Sizzling Pepper Steak. Heck, their service is so much better.
On days like this, I sure miss the efficiency and quality of Pepper Lunch in Hong Kong, Singapore and Tokyo.
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